Burger King has introduced an AI chatbot to support staff in US restaurants.
The system connects to employee headsets and listens to customer interactions.
The tool, called Patty, runs on OpenAI technology.
It detects service phrases such as “welcome”, “please”, and “thank you”.
Managers will use the data to understand service patterns.
The announcement triggered strong criticism on social media.
Many users described the idea as excessive workplace surveillance.
Burger King rejected claims that it scores individual workers.
The company said the system provides coaching and operational support.
Managers should use the insights to recognise good performance.
The platform also updates digital menus when items sell out.
It guides staff during food preparation after orders arrive.
The assistant can flag tasks such as cleaning restrooms.
The AI listens to drive-through conversations to improve order accuracy.
Burger King is testing the headset in 500 locations.
The company plans a nationwide rollout by the end of 2026.
The move follows McDonald’s decision to remove its automated drive-through voice system last year.
