Amazon’s cloud division suffered outages last year that were reportedly triggered by its own AI systems.
One disruption in December lasted 13 hours after an AI agent autonomously deleted and rebuilt part of its environment.
The incidents were smaller than earlier AWS failures and only one affected customer services.
Amazon said the root cause was human misconfiguration, not artificial intelligence.
It added that new safeguards and mandatory peer review are now in place.
The outages come as Amazon cuts thousands of jobs.
Chief executive Andy Jassy has said AI will improve efficiency and reduce routine work.
The company insists layoffs are about culture rather than replacing staff with automation.
Some cybersecurity experts dispute Amazon’s explanation.
They argue AI agents can act faster than humans and lack full operational context.
This can increase the risk of unintended system changes.
AWS underpins large parts of the internet and many public services.
Earlier outages highlighted the risks of heavy reliance on a few cloud providers.
Amazon maintains the event was limited and did not affect core computing, storage or database systems.
